Terms and Conditions | Craze For Marketing

Effective Date: 1st September 2024

These Terms and Conditions ("Terms," "Agreement") are a legally binding agreement between Craze For Marketing ("we," "us," "our," or the "Company") and you ("you," "your," or "Client"). By accessing our website (www.crazeformarketing.com.au) or engaging with our services, you agree to comply with these Terms. These Terms apply to all services provided by Craze For Marketing, including but not limited to digital marketing, web design, SEO, branding, and other related services.

1. Acceptance of Terms

By accessing our website or using our services, you confirm that you have read, understood, and agreed to be bound by these Terms and all applicable laws and regulations in Australia. If you do not agree with these Terms, you are prohibited from using our services.

2. Services Provided

Craze For Marketing offers various services, including but not limited to:

• Digital Marketing
• Search Engine Optimisation (SEO)
• Social Media Management
• Website Design & Development
• Branding and Graphic Design
• Motion Design and Animation

All services are customised based on the Client's specific needs and requirements, and detailed service agreements will outline the scope of each project.

3. Pricing and Payment Terms

• a. Project Pricing Pricing for services will be provided upon consultation and will vary based on the complexity, scope, and duration of the project. All pricing will be presented in Australian Dollars (AUD) unless stated otherwise.
• b. Payment Terms Payment Terms A non-refundable deposit of 50% is required before work commences. Full payment is due within 14 days after the invoice is issued. Late payments may incur a late fee (%) on the outstanding balance depending on the discretion of Craze For Marketing.
• c. Taxes All prices exclude Goods and Services Tax (GST), which will be applied to all invoices as required by Australian law.

4. Client Obligations

To facilitate successful delivery of our services, the Client agrees to:

• Provide all necessary content, access, and cooperation needed for the execution of the project.
• Ensure all content provided complies with applicable laws and does not infringe on any third-party intellectual property rights.
• Maintain regular communication and provide timely feedback on project deliverables.

Failure to meet these obligations may result in delays or additional costs.

5. Intellectual Property Rights

• a. Ownership of Content Upon full payment of the project fees, the Client will retain ownership of any final deliverables. Craze For Marketing retains the right to showcase the final project in its portfolio unless otherwise agreed upon.
• b. Pre-Existing Materials Any pre-existing intellectual property, templates, or materials developed by Craze For Marketing remain the sole property of Craze For Marketing and are licensed to the Client solely for the agreed project.
• c. Third-Party Tools and Licenses If third-party tools, plugins, or software are used in the development process, the Client may be required to purchase or maintain licenses for continued use of such tools beyond the project completion.
• d. Content Ownership and Usage Upon completion and full payment, all deliverables created by Craze For Marketing will be transferred to the Client, except pre-existing materials and licensed third-party assets. Craze For Marketing retains the right to display the completed work for marketing and promotional purposes unless otherwise agreed upon.

6. Confidentiality and Data Protection

• a. Confidential Information Both parties agree to keep all confidential information obtained during the course of the project strictly confidential unless disclosure is required by law.
• b. Data Protection Craze For Marketing is committed to protecting the privacy of any personal data provided by the Client in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Please refer to our Privacy Policy for more details.

7. Warranties and Disclaimers

• a. Service Warranties Craze For Marketing warrants that the services provided will conform to the specifications agreed upon in the service contract. We strive to deliver high-quality services but do not guarantee specific outcomes (such as SEO rankings or sales conversions), as these can be influenced by factors outside our control.
• b. Limitation of Liability To the maximum extent permitted by law, Craze For Marketing will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services, including loss of data, business, or profits.
• c. Third-Party Tools and Services Craze For Marketing uses third-party tools and platforms for the execution of its services (e.g., WordPress, Google Ads, Facebook Ads). We are not responsible for any downtime, breaches, or issues caused by these third-party services, although we strive to mitigate such risks.
• d. Force Majeure Craze For Marketing will not be held liable for any delays or failure to perform due to causes beyond our reasonable control, including natural disasters, pandemics, government restrictions, or acts of God.

8. Cancellation and Termination Policy

• a. Cancellation by Client The Client may terminate this agreement with an advanced 30 days’ notice in writing. In the event of termination, the Client will be liable for all services rendered up to the termination date.
• b. Termination by Craze For Marketing Craze For Marketing reserves the right to terminate this agreement without notice if the Client breaches any of these Terms or engages in illegal activities.
• c. Refunds No refunds will be provided for services that have already begin and paid for.

9. Data Usage and Analytics Reporting

Craze For Marketing uses various analytics tools (e.g., Google Analytics) to track and measure the performance of client campaigns. While we strive for accuracy, Craze For Marketing is not liable for errors or inaccuracies in third-party reports. Clients are responsible for interpreting and applying data insights based on provided reports.

10. Service Level Agreement (SLA)

For ongoing services such as web maintenance or digital marketing, Craze For Marketing strives to respond to support requests within [Insert Timeframe] during business hours. Critical issues such as website downtime are prioritised, with a typical response time of [Insert Response Time]. Routine maintenance is conducted monthly to ensure optimal performance.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of New South Wales, Australia. Any disputes arising from these Terms or related to our services will be resolved through mediation, failing which they may be referred to the courts of New South Wales.

12. Changes to Terms and Conditions

Craze For Marketing reserves the right to modify or update these Terms and Conditions at any time. Any significant changes will be communicated to the Client via email or through our website. Continued use of our services after changes are made constitutes acceptance of the revised Terms.

13. Indemnification

The Client agrees to indemnify and hold harmless Craze For Marketing from any claims, damages, liabilities, costs, or expenses (including legal fees) arising out of the Client's breach of these Terms, misuse of services, or violation of any law.

14. Refund Policy for Digital Services

Due to the nature of digital services, once a project has commenced or deliverables have been provided, no refunds will be issued. Refunds may be considered under exceptional circumstances, but this will be at the sole discretion of Craze For Marketing. For more detailed information, visit our Refund and Cancellation Policy.

15. Jurisdiction for International Clients

For international clients, the laws of the State of New South Wales, Australia, will apply, and any disputes will be resolved in the courts of New South Wales. Craze For Marketing is not responsible for ensuring that services comply with laws outside of Australia unless explicitly agreed upon.

16. Entire Agreement

These Terms, together with any service agreements, constitute the entire agreement between Craze For Marketing and the Client, superseding all prior agreements, communications, and understandings. Any modifications must be in writing and signed by both parties.

Contact Information: For any questions or concerns regarding these Terms and Conditions, please contact us at:

• Email: legal@crazeformarketing.com.au
• Phone: +61 2 8530 6767
• Address: International Tower One Sydney, Level 35/100 Barangaroo Avenue, Barangaroo NSW 2000, Australia